At Mukesh M Shah & Co. (Firm), we prioritize the safeguarding of your privacy. Your personal information will solely be utilized to fulfill the services you have specifically requested from us and to adhere to our legal and regulatory obligations.

How do we collect information from you?
We obtain information about you when you engage us to deliver our services and/or when you use our website, for example, when you contact us about our services

What type of information do we collect from you?
The personal information we gather from you is contingent upon the services you enlist us to provide. This may encompass, but is not confined to, details such as your full name, address, telephone number, email address, Director Identification Number, bank account particulars, IP address, cookie data, as well as insights into which pages of our website you have visited and the timing of your access to them.

How is your information used?
As part of our commitment to delivering the services you engage us for, we may utilize your information in the following ways:

• We'll reach out to you via post, email, or telephone to ensure effective communication.
• Verifying your identity may be necessary in certain circumstances.
• Understanding your needs allows us to tailor our services to better meet them.
• Keeping meticulous records aligns with legal and regulatory obligations.
• Processing financial transactions securely and efficiently.
• Vigilantly preventing and detecting crime, fraud, or corruption.
• Providing you with periodic emails containing the latest updates relevant to your interests.
• Handling the processing of invoices or payments seamlessly.

Furthermore, in compliance with legislation, regulatory requirements, and obligations outlined by our insurers, we are obliged to retain your data even after our engagement concludes.

The duration of retention varies depending on the relevant legislation. To ensure full compliance, our firm policy mandates the retention of all data for a period of [Seven] years following the conclusion of our services to you.

Who has access to your information?
We are committed to safeguarding your information and uphold strict privacy standards:

• Your information will never be sold or rented to third parties.
• We will not share your information with third parties for marketing purposes unless we have obtained explicit consent from you.
• All staff members with access to your information are bound by a duty of confidentiality in accordance with the ethical standards mandated by our firm.
• However, in cases of legal and regulatory compliance requirements, we may share information with relevant authorities as necessary.

Third Party Service Providers working on our behalf
We may pass your information to our third-party service providers, agents, subcontractors and other associated organizations’ for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary and legitimate to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes.

Please be assured that we will not release your information to third parties unless you have requested that we do so, or we are required to do so by law or regulation for example, by a court order or for the purposes of prevention and detection of crime, fraud or corruption.

How you can access and update your information
 Keeping your information up to date and accurate is important to us. We commit to regularly review and correct where necessary, the information that we hold about you. If any of your information changes, please email or write to us, or call us using the ‘Contact information’ noted below.

You have the right to ask for a copy of the information the Firm holds about you.

Security precautions in place to protect the loss, misuse or alteration of your information
Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given, or where you have chosen, a password which enables you to access information, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Your choices
We may occasionally contact you by [post / email / telephone] with details of any changes in legal and regulatory requirements or other developments that may be relevant to your affairs and, where applicable, how we may assist you further. If you do not wish to receive such information from us, please let us know by contacting us as indicated under ‘Contact information’ below.

Your rights
 Access to your information: You have the right to request a copy of the personal information about you that we hold.

Correcting your information: We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards

Deletion of your information: You have the right to ask us to delete personal information about you were:

• you consider that we no longer require the information for the purposes for which it was obtained
• you have validly objected to our use of your personal information - see ‘Objecting to how we may use your information’ below
• our use of your personal information is contrary to law or our other legal obligations
• [we are using your information with your consent and you have withdrawn your consent - see ‘withdrawing consent to use your information’ below].

However, the data shall be retained as per the legal and regulatory requirement for meeting the statutory, legal and regulatory requirement.

Restricting how we may use your information: In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where there is no longer a basis for using your personal information but you do not want us to delete the data. Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Objecting to how we may use your information: Where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

Withdrawing consent to use your information: Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Please contact us in any of the ways set out in ‘Contact information’ below if you wish to exercise any of these rights.

Changes to our privacy notice
 We keep this privacy notice under regular review. This privacy notice was last updated on Oct 2024.

Contact information
Email id: [email protected]

Telephone: +91-79-26472000